1. Introduction
At OptiAI, we strive to ensure complete satisfaction with our services. This Refunds Policy outlines when and how you can request a refund for services purchased from us.
By purchasing our services, you agree to this Refunds Policy. Please read it carefully before making any purchase.
2. Refund Eligibility
Refunds may be issued in the following circumstances:
- Service Not Provided: If we fail to deliver the agreed-upon services within the timeframe specified in our agreement.
- Significant Defect: If our services contain significant defects that substantially impact their functionality, and we are unable to remedy these defects within a reasonable timeframe.
- Duplicate Charges: If you have been charged multiple times for the same service.
- Cancellation Within Cooling-Off Period: For certain services, a cooling-off period of 14 days from purchase may apply, during which you can cancel your order for any reason.
3. Refund Exclusions
Refunds will not be issued in the following circumstances:
- After the service has been fully delivered and accepted, unless there are significant hidden defects that were not apparent during acceptance.
- If you have breached the Terms and Conditions of our service agreement.
- For any customized or bespoke services after development has commenced, unless otherwise specified in your service agreement.
- If a significant amount of time has passed since the service was delivered (typically more than 30 days, unless otherwise specified in your agreement).
- If you have already received substantial benefit from the services provided.
4. Refund Process
To request a refund, please follow these steps:
- Contact our support team at [email protected] with the subject line "Refund Request".
- Provide your order or invoice number, date of purchase, and the reason for requesting a refund.
- Include any relevant documentation or evidence supporting your refund request.
We will review your request and respond within 5 business days. If your refund is approved, the amount will be credited back to your original payment method within 10 business days.
5. Partial Refunds
In some cases, we may issue partial refunds if:
- Only part of the service was not delivered or was defective.
- You have already received substantial benefit from a portion of the services.
- There were minor defects that do not significantly impact the functionality of the service.
The amount of any partial refund will be determined on a case-by-case basis, taking into account the nature and extent of the issue, the portion of services successfully delivered, and any other relevant factors.
6. Administrative Fees
We reserve the right to deduct reasonable administrative fees from refunds in certain circumstances, such as:
- When significant work has already been completed on a custom project prior to cancellation.
- When third-party costs have been incurred that cannot be recovered.
- When cancellation occurs after the cooling-off period but before service completion.
Any applicable administrative fees will be clearly communicated to you before processing your refund.
7. Changes to This Policy
We reserve the right to modify this Refunds Policy at any time. Changes will become effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
8. Contact Us
If you have any questions about this Refunds Policy, please contact us at:
Email: [email protected]